Frequently Asked Questions

Yes, DressVIP is a UK-based online fashion boutique. We ship from within the UK, giving customers extra confidence when ordering.

Fast UK delivery is available. Delivery options and estimated delivery times will be shown at checkout.

Yes, eligible items can be returned in line with our Returns Policy. Items must be unworn, unwashed and returned with their original tags attached.

Return postage is usually the customer’s responsibility unless your item is faulty or incorrect. We recommend using a tracked service and keeping your proof of postage.

You can email us at help@dressvip.com and we’ll be happy to help.

Choose the item you love, select your size, add it to your basket and checkout securely online. Once your order has been placed, you’ll receive an order confirmation by email.

Please contact us as soon as possible at help@dressvip.com. If your order has not yet been processed or dispatched, we’ll do our best to help.

Please check your junk or spam folder first. If you still can’t find it, email us with the name and email address used at checkout.

We ship from the UK.

Yes, fast UK delivery is available. The available options will be shown at checkout.

Where tracking is available, you’ll receive details by email once your order has been dispatched.

Please check your tracking information first. If you’re concerned, email us at help@dressvip.com and we’ll help you look into it.

Please follow the instructions in our Returns Policy and include your order details with your return so we can process it quickly.

Items must be unworn, unwashed, free from marks, scents or damage, and returned with the original tags attached.

The quickest option is usually to return the item and place a new order for the size or style you need, subject to availability.

Once your return has been received and checked, your refund will be processed back to your original payment method.

Please check the product description and any fit notes before ordering. If you’re unsure, contact us and we’ll do our best to help.

Sizing can vary slightly between styles. Where possible, we’ll add notes such as whether an item runs small, has stretch or has a relaxed fit.

Some styles may be restocked, while others may be limited. Follow us on social media or join our email list for updates.

We do our best to show colours accurately, but shades can vary slightly due to lighting, photography and screen settings.

Yes, our checkout is secure and your payment is processed safely online.

Available payment options will be shown at checkout.

Usually only one discount code can be used per order unless stated otherwise.

Please check the code has been entered correctly and that it hasn’t expired. If you’re still having trouble, contact us before placing your order.

You can email us at help@dressvip.com. Please include your order number if your message is about an existing order.

We aim to reply as quickly as possible during working hours. During busy periods, replies may take a little longer.

DressVIP is currently an online fashion boutique.